Vendor Management:

Most large enterprises buy wireless services from multiple service providers. The main reasons for multi-sourcing wireless services are to lower wireless costs and to reduce risk. This multi-sourced environment requires a comprehensive approach to wireless services vendor management. The biggest challenges with respect to managing multiple wireless services providers relate to establishing clear service responsibilities and getting consistent billing and service level agreement reporting. At OneCall we assist with Vendor Management in the following ways:

  • Communicate with your wireless carriers on your behalf so you don't have to spend hours on the phone with them

  • Negotiate contract and discounts with your carriers

  • Contact your carriers on your behalf to fix any invoice errors